Terms & Conditions
Last Updated: October 19, 2026
1. Introduction
Welcome to FluentAd. These Terms & Conditions govern your access to and use of our website, services, and products. By accessing our website, submitting a quote request, placing an order, or engaging our services, you agree to these terms.
FluentAd provides printing, graphic design, website design and development, branding, search engine optimization (SEO), Google Ads, social media advertising, and other digital marketing services.
If you do not agree with these terms, please do not use our website or services.
2. Our Services
FluentAd offers a range of creative, printing, web, and digital marketing solutions. The scope of each project or order will be determined by the agreed quotation, proposal, order confirmation, or service agreement.
Services may include:
Printing products and related services.
Graphic design and creative artwork.
Website design and development.
Branding and visual identity.
Search engine optimization (SEO).
Google Ads and paid advertising management.
Social media advertising and online marketing.
We reserve the right to update, modify, or discontinue any service, product, or website feature where reasonably necessary.
3. Quotes and Pricing
Customers may request a quotation through our website or by contacting our team.
Quotes are based on the information provided by the customer.
Final pricing may vary if project requirements, quantities, specifications, materials, or delivery arrangements change.
Any applicable taxes, shipping charges, third-party fees, advertising budgets, or additional services will be communicated as appropriate.
A quote does not constitute a confirmed order until it has been accepted by both parties in the agreed manner.
Quotations are valid for the period stated in the quotation. If no validity period is stated, please contact us to confirm the current price before proceeding.
We will communicate any material changes in price or scope before proceeding with the affected work.
4. Orders and Payments
Orders and projects may require a deposit, partial payment, or full payment, depending on the agreed terms.
Customers are responsible for providing accurate billing information and making payments by the agreed deadlines.
For printing and production orders, work may begin once the required payment and final artwork approval have been received.
For design, website, and marketing projects, payment milestones and deliverables will be specified in the relevant proposal or agreement.
Failure to make payments when due may result in a reasonable suspension or delay of work, subject to the applicable agreement and law.
5. Printing Services and Artwork Approval
Customers are responsible for reviewing and approving final artwork, including spelling, grammar, colors, dimensions, quantities, addresses, and other supplied details.
Once artwork has been approved and production has started, changes may not be possible or may incur additional charges.
Printed colors may vary slightly due to differences in screens, printing processes, materials, and finishes. Minor variations within reasonable industry tolerances may occur.
Customers must ensure that all submitted artwork is suitable for the requested printing specifications.
If a product arrives damaged, defective, or materially different from the agreed specifications, please contact us promptly with your order details and supporting photographs so we can assess the issue and determine an appropriate remedy.
6. Graphic Design and Branding
Design services may include logos, marketing materials, brand identities, advertising creatives, and other visual assets.
The agreed proposal will define the scope of work, deliverables, revision limits, and delivery format.
Customers must provide accurate information, brand assets, and creative direction where required.
Additional revisions or requests outside the agreed scope may incur extra charges, which will be communicated before the additional work proceeds.
Final approved deliverables will be supplied in the formats agreed for the project. Editable source files are included only where specified in the quotation or agreement.
7. Website Design and Development
Website projects are delivered according to the agreed scope, specifications, timeline, and payment terms.
Customers are responsible for providing required content, images, branding, account access, and other materials in a timely manner unless these are included in our services.
Project timelines may be affected by delayed feedback, missing content, changes in requirements, or third-party services.
Unless specifically included in the agreement, website services may exclude domain registration, hosting, premium plugins, third-party subscriptions, ongoing maintenance, content writing, and advanced integrations.
Any post-launch support, maintenance, security updates, or additional development work will be governed by the agreed service package or a separate agreement.
8. SEO and Digital Marketing Services
FluentAd may provide SEO, Google Ads management, social media advertising, campaign planning, and other online marketing services.
Digital marketing results depend on numerous factors, including competition, budgets, market conditions, website quality, platform policies, and customer behavior.
We do not guarantee specific search rankings, traffic levels, leads, sales, advertising costs, or return on investment.
Advertising spend paid to platforms such as Google or social media networks may be separate from our management fees and will be clarified in the applicable proposal.
Customers are responsible for ensuring that their products, claims, landing pages, and supplied materials comply with applicable laws and platform policies.
We are not responsible for platform suspensions, algorithm changes, policy updates, or other decisions made independently by third-party platforms.
9. Customer Responsibilities
By using our services, you agree to:
Provide accurate and complete information.
Supply materials and approvals required to complete the project.
Ensure you have permission to use any content, images, logos, fonts, or other materials you provide.
Review proofs, designs, and project deliverables within the agreed timeframes.
Make payments according to the agreed terms.
Avoid using our services for unlawful, misleading, fraudulent, or infringing activities.
Delays caused by missing information, approvals, or customer-supplied materials may affect delivery dates.
10. Intellectual Property Rights
Customers retain ownership of materials they legally own and provide to FluentAd.
Ownership and permitted use of final designs, website deliverables, branding assets, and other commissioned work will be determined by the applicable quotation or agreement and any required payment conditions.
Unless otherwise agreed, FluentAd retains ownership of its pre-existing tools, methods, templates, processes, and reusable materials.
Third-party fonts, images, plugins, software, and other assets remain subject to their respective licenses and terms.
We will not knowingly authorize the use of customer materials in ways that exceed the permissions provided to us.
11. Delivery, Timelines, and Project Delays
Estimated delivery dates and project completion times will be communicated where possible.
Printing and physical product delivery may be affected by production schedules, courier services, stock availability, weather, customs, and other circumstances outside our reasonable control.
Digital projects may be delayed by scope changes, late approvals, third-party dependencies, or missing information.
If a significant delay occurs, we will make reasonable efforts to communicate the situation and discuss the next steps.
12. Cancellations, Refunds, and Revisions
Cancellation, refund, and revision terms depend on the service purchased, the stage of completion, and applicable law.
Custom printing and personalized products may not be eligible for cancellation or refunds once production has started, except where required by law or where an agreed remedy applies.
For design, development, and marketing services, charges for completed work, committed costs, and work already in progress may be taken into account when assessing a cancellation request.
Where a product or service is defective or does not conform to the agreed requirements, customers may be entitled to a repair, replacement, refund, or other remedy under applicable law.
Any specific cancellation, revision, or refund policy provided with an order or agreement will apply alongside these terms to the extent permitted by law.
13. Third-Party Services
Our services may involve third-party providers, including hosting companies, domain registrars, advertising platforms, payment processors, courier companies, and software providers.
These services may have their own terms, fees, availability requirements, and privacy policies.
FluentAd is not responsible for independent third-party actions or service interruptions beyond our reasonable control. This does not limit any responsibility that cannot legally be excluded.
14. Confidentiality
We will take reasonable steps to protect confidential business information shared with us during a project.
Customers should not submit sensitive information unless it is necessary for the service. Any personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Confidentiality obligations may be further specified in a separate agreement where appropriate.
15. Limitation of Liability
To the extent permitted by applicable law, FluentAd will not be liable for indirect or consequential losses arising from the use of our website or services, including loss of profits, business opportunities, or anticipated savings.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights or liability for fraud or other matters that cannot legally be excluded.
Any other limitations of liability will be subject to the applicable agreement and governing law.
16. Website Use
You agree not to misuse our website, attempt unauthorized access, interfere with its operation, introduce malicious software, or use the website for unlawful purposes.
We may restrict access to website features where reasonably necessary to protect our systems, customers, or business operations.
We make reasonable efforts to maintain accurate website information but do not guarantee that every page, price, product detail, or feature will always be current or error-free.
17. Privacy and Cookies
Personal information submitted through our website may be used to respond to inquiries, prepare quotations, process orders, deliver services, and communicate with customers.
The collection and use of personal information, as well as any cookies or similar technologies, are explained in our Privacy Policy and Cookie Policy, where applicable.
Please review those policies for further information about how your information is handled.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal obligations.
The latest version will be published on this page with the updated date. Changes will apply as permitted by applicable law and will not override any mandatory legal rights.
19. Governing Law
These Terms & Conditions are subject to the laws applicable to the FluentAd business entity providing the services, as specified in the relevant agreement or other applicable legal notice.
Any disputes will be handled by the competent courts or dispute resolution bodies with jurisdiction under applicable law.
Before publishing this section, FluentAd should specify its registered business location and confirm the appropriate governing law.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Business Name: FluentAd
Website: https://fluentad.com/
Email: [email protected]
Phone: 416-887-7044
We will do our best to respond to your inquiry and help clarify any questions about our services or terms.
By using our website or engaging our services, you acknowledge that you have read and understood these Terms & Conditions, subject to applicable law.