Privacy Policy
Last Updated: October 19, 2026
1. Introduction
Welcome to FluentAd. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how FluentAd collects, uses, stores, shares, and protects personal information when you visit our website, submit a quote request, purchase our products, or use our services.
Our website is https://fluentad.com/.
By using our website or services, you acknowledge the practices described in this Privacy Policy, subject to any consent requirements and rights provided by applicable law.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us.
Personal and Contact Information
When you contact us or request a quote, we may collect:
First and last name.
Email address.
Phone number.
Company or business name.
Billing and delivery address, where required.
Other contact details you choose to provide.
Project and Order Information
To prepare quotations and deliver our services, we may collect information such as:
Products, quantities, and printing specifications.
Design requirements and project descriptions.
Website URLs and business information.
Logos, artwork, images, and documents you upload.
Marketing objectives, advertising requirements, and campaign details.
Order history, payment status, and customer service communications.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address and approximate location.
Browser type and device information.
Pages visited and interactions with our website.
Referring websites and browsing activity.
Cookie identifiers and related usage information, where applicable.
Payment Information
If you purchase products or services, payment information may be processed by the payment provider used for your transaction.
We do not intend to collect or store complete payment card details directly unless explicitly stated in the applicable payment process.
3. How We Use Your Information
We may use your information to:
Respond to inquiries and quote requests.
Prepare estimates and proposals.
Process orders and payments.
Deliver printing products and digital services.
Create designs, websites, and marketing campaigns.
Communicate about projects, revisions, delivery, and support.
Improve our website, products, and services.
Analyze website usage and marketing performance.
Maintain security and prevent fraud or misuse.
Meet legal, accounting, and regulatory obligations.
Send marketing communications where permitted by law and, where required, with your consent.
We will use personal information for purposes that are relevant to the relationship you have with FluentAd and as otherwise permitted by applicable law.
4. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:
Contract: To provide a quotation, process an order, or deliver an agreed service.
Consent: Where you have given permission for a particular activity, such as certain cookies or marketing communications.
Legitimate interests: To operate and improve our business, secure our website, and respond to customer inquiries, where those interests do not override your rights.
Legal obligations: To comply with applicable laws, tax requirements, and other legal responsibilities.
You may withdraw consent where consent is the basis for processing. This does not affect processing that took place before withdrawal.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website traffic, and measure marketing performance.
Depending on the tools configured on our website, these may include analytics or advertising technologies associated with services such as Google Analytics, Google Ads, or social media platforms.
Where required by law, we will request consent before using non-essential cookies or tracking technologies.
You can manage your preferences through our cookie consent settings, where available, and through your browser settings.
For more information, please review our Cookie Statement.
6. How We Share Information
We do not sell personal information as a standalone commercial product. We may share information when necessary to operate our business and provide our services.
This may include sharing information with:
Service providers: Website hosting, email, IT support, cloud storage, and related service providers.
Payment providers: To process transactions and manage payments.
Printing and delivery partners: To manufacture, fulfill, or deliver orders where necessary.
Analytics and advertising providers: To measure website performance and advertising effectiveness, subject to applicable consent requirements.
Professional advisers: Accountants, legal advisers, and other professional service providers.
Authorities: Where disclosure is required by law or necessary to protect legal rights and safety.
Business successors: In connection with a merger, restructuring, or sale of business assets, subject to applicable legal requirements.
We seek to use appropriate safeguards when service providers process personal information on our behalf.
7. Third-Party Services and Websites
Our website or services may use or link to third-party platforms, including website hosting services, payment processors, Google services, social media platforms, and other software providers.
These third parties may collect or process information under their own privacy policies and terms.
FluentAd does not control the independent privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information through their services.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type of information, the nature of the project, and applicable legal requirements.
When information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to any legal retention obligations.
9. Data Security
We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.
10. International Data Transfers
Some of our service providers may store or process information in countries other than the country where you reside.
Where personal information is transferred internationally, we will take appropriate steps to comply with applicable data protection laws and implement required safeguards where applicable.
11. Your Privacy Rights
Depending on your location and the laws that apply, you may have rights to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Object to or request restrictions on certain processing activities.
Request a copy of eligible information in a portable format.
Withdraw consent where processing relies on consent.
Opt out of marketing communications.
Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions.
To exercise a privacy right, contact us using the details in the Contact Us section below.
12. Marketing Communications
We may send updates about our services, offers, products, or business activities where permitted by law.
You can unsubscribe from marketing emails using the unsubscribe link provided in the message, where available, or by contacting us directly.
Even if you opt out of marketing communications, we may still send essential messages relating to your orders, quotations, projects, or customer support.
13. Children’s Privacy
Our website and services are intended for businesses and general customers and are not knowingly directed at children in circumstances where additional parental consent is required.
We do not knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website technology, service providers, or legal requirements.
The updated version will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your privacy rights, please contact us.
Business Name: FluentAd
Email us: [email protected]
Call us: 416-887-704
Website: https://fluentad.com/
Please include sufficient details about your inquiry so we can respond appropriately. We may need to verify your identity before fulfilling certain privacy requests.
This Privacy Policy is intended to explain FluentAd’s general privacy practices. Actual practices depend on the tools, services, and processes implemented on the website and in the business.