Your order confirmation email may have been filtered into your spam or junk folder, so we recommend checking there first.

If you can’t find the confirmation email, you can easily verify whether your order was successfully placed by logging into your account and visiting the “Orders” page. If your order appears there, rest assured that we have received it successfully. You can also check the latest order status directly from this page.

If your order is still not showing after 15 minutes, there may have been an issue during the submission process. Please don’t hesitate to get in touch with our team. We’ll be more than happy to look into it and help you resolve the issue.

You can still make changes to your order as long as payment has not been completed or your artwork files have not yet been uploaded.

Please keep in mind that once your order has been paid for and the artwork has been uploaded and approved, it will move into production. At that stage, we’re no longer able to accommodate any changes or cancellations.

We therefore recommend carefully reviewing your order and artwork before confirming everything to ensure the final result meets your expectations.

Cancellation, Withdrawal & Return Policy

At FluentAd, we’re committed to providing high-quality, customized print products that meet your exact requirements. While we always strive to ensure a smooth and satisfying experience, we understand that there may be occasions when you need to cancel an order or request a return.

As our products are made specifically to your individual requirements, certain conditions apply to cancellations, returns and the right of withdrawal. We’ve outlined these policies below to make the process as clear and straightforward as possible, while also taking sustainability into consideration.

1. Cancellation Policy

You can cancel your order as long as it has not yet entered production.

Please note that once a custom print order has been approved and moved into production, or has already been shipped, it is no longer eligible for cancellation or return under the standard right of withdrawal. This is because the products are manufactured specifically according to your requirements and specifications.

2. When Does the Right of Withdrawal Apply?

The right of withdrawal may apply in the following circumstances:

• Damaged or altered products: Products that have been damaged or modified during the production or transportation process.
• Unauthorized file modifications or product discrepancies: Products where the supplied files have been altered without your explicit approval, or where the delivered goods do not match the original specifications and characteristics you previously approved.

Please note that approving a digital proof containing a modified file is considered confirmation of your consent to those changes.

3. How to Exercise Your Right of Withdrawal

If you believe your order qualifies for withdrawal, simply contact our customer service team through our contact page.

To help us review your request as quickly as possible, please include the following information:

• Your full name.
• Your order number.
• The reason for your withdrawal request.
• Your preferred return method.

Our team will carefully assess your request and confirm whether it meets the applicable withdrawal conditions.

If your request is approved, we will process your refund within 14 days using your original payment method.

Please note that return shipping costs are your responsibility, unless the return is required due to an error on our part.

4. Returning Your Products

We kindly ask you to handle all products with care while they are in your possession. This helps prevent any unnecessary damage or reduction in their value during the return process.

If you have any questions or are unsure whether your order qualifies for cancellation or withdrawal, our customer service team will be happy to assist you and guide you through the process.

Once your order has been placed, the selected quantity is confirmed and cannot be increased or decreased after checkout.

However, if your order has not yet entered production, you still have the option to cancel it and place a new order with your preferred quantity.

How to check your order status:

1. Log in to your account and hover over your name.
2. Select “Orders” to view your order history.
3. Find the order you wish to modify and check its current status.

If your order has not yet entered production, you can cancel it.

Once the cancellation has been completed, you can simply place a new order with the correct quantity.

If you need any assistance along the way, our customer service team will be happy to help!